FAQs
Get answers to the most frequently asked questions about using Inform ERP and its add-ons.
Customer Care
- Couldn't find page errors
- Sign up for the DDI System Help Center Now!
- How to submit a case
- Access old cases
- How to change your login information
- How to change your password
Hardware FAQs
Services FAQs
Accounting FAQs
- Search for an account receivable invoice by an amount
- Set up a charitable contributions G/L account
- Commissions and the G/L
- Voided invoice balances
Inventory FAQs
- Report on items that are low on stock
- Deleting products in bulk
- Possible cross-link on manufacturer number
- Physical inventory: Active Items Only or All Products
- N Ranked Products
Products and Purchasing FAQs
Reporting and Analytics FAQs
- IRW files
- ARW report contains too much white space
- Display vendor name in ARW report
- Including custom blank fields on an ARW report
- Pivot report dates
- Dashboards don't display properly
Sales FAQs
- Limit customers that a salesperson sees
- Ship Vias and Tax Codes
- Insert lines and spacing between lines in a sales order
- Product commitments and on hand inventory
- Higher sales commission for drop shipments
- Unexpected price changes on the sales order
Upgrade FAQs
- What's my version?
- Upgrade availability
- Major and minor upgrade versions
- Upgrade frequency
- Upgrade fails
Tips, tricks, and troubleshooting
- Inform on a Surface tablet
- Why do I see a "System Error 5" when printing?
- Splitter error
- Why do I see an error message when I add a credit card?
- How can I use Excel for Accounting?