FAQs
Get answers to the most frequently asked questions about using Inform ERP and its add-ons.
Customer Care
- How to submit a case
- Access old cases
- How to change your login information
- How to change your password
- Password reset email
- Customer Care Subscription Information
Email FAQs
- Mass email all customer from DDI
- Show multiple Email Recipients in Purchase Orders
- Custom email message
- Order confirmation email recipients
- Email address on auto notifications
- Can't email
Sales FAQs
- Limit product quantity per sale
- Calculate sales tax by the cost of the items instead of the price
- Delete a warranty tag
- Service tag and Repair Products
- Product Ranking - Hits
- POS deposit requirements
Upgrade FAQs
- What's my version?
- Upgrade availability
- Major and minor upgrade versions
- Upgrade frequency
- Troubleshooting upgrade
Reporting and Analytics FAQs
- Export cash dispursement journal to excel
- Audit changes I have made
- Order showing on inquiry that shouldn't be
- Reports when using Remote Desktop RDP
- Export customer information
- IRW files
Hardware FAQs
- Screen Display Issues
- How to print from a label printer
- Multiple label printers
- New printer not working
- Printed product labels cut off
- Printer support
Inventory FAQs
- Add a default sell quantity to a product
- Multiple Inventory Counts
- Product showing in all warehouses but it is not in any other warehouse
- Too many items on cycle count worksheet
- Report on items that are low on stock
- Deleting products in bulk
Products and Purchasing FAQs
- Backorder release order priority
- View product costs in purchase order
- Create a blanket PO
- Suppress header on product label
- Label is cutting off
- Retail product labels
Accounting FAQs
- Inform Check Envelopes
- Financial statements and G/L inquiry are Blank in New Year
- Do customers get credited automatically when you close a warranty claim?
- Which customer statements did not send
- Customer Collection Letters
- Resend customer statement
eCommerce FAQ's
- Adding custom pages and tabs to your eCommerce site
- User access to eCommerce Master
- eCommerce frequently asked questions and troubleshooting
eCommerce Pro FAQs
- Show/hide product reviews (eCommerce Pro)
- Add sort criteria to your search (eCommerce Pro)
- Disable a shipping method (eCommerce Pro)
- Change or add people to email notifications (eCommerce Pro)
- Customer specific pricing in the web store (eCommerce Pro)
- See my design changes on the eCommerce Pro store
Services FAQs
WMS FAQs
- Select a label printer from RF gun
- WMS - Sales order label printing
- How do scanning inventory counts affect on hand inventory on the GL?
- Order picking questions (WMS)
- System bins defined (WMS)
Miscellaneous FAQs
- Adding new user licenses
- Cayan Deserializing Error
- Cayan Backsplash Logo
- Error message: Record locked by station
- Hover feature not working
- Tablet not connected error
Tips, tricks, and troubleshooting
- Invoices by ship to
- Why do I see a "System Error 5" when printing?
- Splitter error
- Why do I see an error message when I add a credit card?
- How can I use Excel for Accounting?