FAQs
Get answers to the most frequently asked questions about using Inform ERP and its add-ons.
Customer Care
- ddisys.zendesk.com refused to connect
- Sign up for the DDI System Help Center Now!
- Access old cases
- Customer Care Subscription Information
- How can I get emergency support outside business hours?
- Are You Receiving eMail Communications from DDI?
Hardware FAQs
Services FAQs
Accounting FAQs
Inventory FAQs
- Deleting products in bulk
- Possible cross-link on manufacturer number
- Physical inventory: Active Items Only or All Products
- N Ranked Products
Reporting and Analytics FAQs
- Display vendor name in ARW report
- Including custom blank fields on an ARW report
- Pivot report dates
- Dashboards don't display properly
Sales FAQs
- Completed orders on truck manifest
- Prevent sales order void if there are linked POs
- Auto Ship Confirmation email
- Sales tax credit and debit
- Special instructions on order confirmations
- Salesperson as order writer
Upgrade FAQs
- What's my version?
- Upgrade availability
- Major and minor upgrade versions
- Upgrade frequency
- Upgrade fails
Tips, tricks, and troubleshooting
- Inform on a Surface tablet
- Why do I see a "System Error 5" when printing?
- Splitter error
- Why do I see an error message when I add a credit card?
- How can I use Excel for Accounting?