Store administrators can log in as customer, to troubleshoot and help customers.
Note: This feature must be enabled in Magento and admin users need access granted in user role permissions.
To view the store site as a specific customer:
- Log in to Magento.
- Click Customers on the Admin sidebar.
- Select All Customers.
- Search for the customer.
- In the Action column of the customer record, click Edit.
- Select Login As Customer.
The site opens in a new browser tab.
Note: When logged in as a customer, any purchases placed or invoices paid will be processed.