What is the best practice for deleting a warranty tag?
There is no one-size-fits-all practice for processing a warranty tag. This is because once a warranty claim ticket has been invoice, the tag cannot be deleted. If the warranty order has been invoiced or the claim is already created the best and recommended way to complete/close out a warranty tag is to claim the tag and to receive the claim. In the Warranty claim receiving screen, there are several ways to receive. If there is no payment coming from the vendor and no replacement part then the best option is to mark the line as DENIED. This will close it out.
Alternatively, if you are talking about an open sales order with an open warranty tag, you could go directly to the sales order, edit it, then on the warranty line item, right-click and select the option Return Authorization Code. Then from there, select what to do with the return instead of Warranty. This will remove the warrany tag from the order but this is only if it has not been invoiced or a claim has been created. If you have further questions please contact DDI Support.
