Is there a way to send mass emails to all contacts in DDI?
There are a couple of ways to get the information to send mass emails but due to email service providers, sending directly through inform may lead to some of the emails being marked as spam. We have recently added a feature so that you could use a third-party software called Mailgun which will allow you to send mass emails. If you send mass emails through Inform without a third-party mass email provider it can be marked as spam.
If you still wish to attempt this using the old method from Inform, you can navigate to the CRM > Inform Marketing Manager and click OK and then on the following screen click OK again. Here you will be able to choose which customers you would like to send emails to, including which contacts should receive an email. This will bring you to the Email screen where you can send out your email to all customers that you have selected.
To get all contact emails in order to export, you will need to use the advance report writer, we have a template created called "Customer Contacts"within our ARW Report Library. I have attached some articles from our help file that describe how to import a prebuilt report from the ARW library in the Help File.
If you are interested in mass emailing directly out of the system without getting marked as spam you will need to purchase MailGun or another third-party software. After doing this you just need to go into the Company Master and configure the following Mass Mailing information: