- Inform stopped responding and now when I try to open a record it says it is locked by another station. In this case, that station is the one I had open before the system shut down. How to I unlock this record?
- Inform will intentionally lock a record every time someone is making an edit to that record to prevent multiple people making edits to the same record at the same time. If you need to unlock this record or see who is locking that record, navigate to the Utilities menu>System users and locks and find the record that is locked.
Now that you have identified the record lock, you can click on it and then click the Unlock Record button to release the lock. You should now be able to open the record.
