Hover feature not working

• One user is not able to see additional information when they hover over it. How can we get this fixed?
• There are a few things you can try to adjust the scaling for this user to address this issue. 

Check and or change the user’s scaling in Windows.

1. 1. From their workstation, right-click the Desktop and choose Display settings.

      

   2. Under Scale and layout, make sure Change the size of text, apps and other items is set to 100%.
   3. Close Display Settings.
   4. Restart Windows to see the change applied. 

Turn off high DPI scaling for Inform.

Important: These changes must be made on the Inform Server, not the client workstation.  

1. Log on to the Inform server
2. Right-click the Inform shortcut icon and choose Properties.
3. Click the Compatibility tab.
4. Click the Change settings for all users button.
5. Click the Change high DPI settings button.
6. Under High DPI Scaling override select the Override high DPI scaling behavior. Scaling performed by Application checkbox, and then click OK.

   

7. Click OK twice more to close the Properties.

Note: If the customer is on RemoteApp or connected through Remote Desktop, ALL sessions for that user need to be completely logged out before testing the inForm interface again.