Important Message: Checking In with our Customers

Dear Distributor,

We know that our personal and business environments are under stress, but our commitment to providing outstanding technology support to you remains unchanged.
DDI System is fully staffed and operational to support your software and help you put different workflows in place as needed.

We'd like to share a few ways we can help you to leverage your Inform ERP technology during this challenging time:

• If you are setting up remote workers and need extra assistance connecting to your company's VPN, please submit a support case. Our team is paying close attention to these requests and providing remote access consultation without charge.
• For our Safety and Sanitary supply users experiencing extraordinary demand and pricing spikes, Inform ERP has helpful tools to manage product demand and margin pricing strategies. For additional information on using margin-based pricing and margin preservation strategies, see this article or contact our support team.
• Online ordering and account management may help keep business flowing in the new social-distance normal. While it is unlikely that you can craft the 'perfect' eCommerce experience in just a few weeks, we can help get an operational framework for online ordering and credit card bill payment in place. To learn more, contact our team at ecommpro@ddisys.com.

Please share your ideas that help your staff and business during this challenging time. Our users are smart entrepreneurial people that can help and support each other. Our communication and support staff will pass your thoughts and suggestions around.

Stay safe. We are grateful to have you as a DDI System customer.