Reset a forgotten password

If you forgot your eCommerce Pro password, you can reset it.

1. Run your browser and type the store URL in the address bar, for example, hvacpro.ddisys.com.
2. Click Sign in.

   

3. On the Customer login page, click Forgot Your Password?,

   

4. On the Forgot Your Password page, type the Email address registered with eCommerce Pro.
5. Type the letter-number combination in the Captcha challenge.
6. Click Reset my password.
7. You will receive an email to Reset your password. In the email, click the Set a New Password button.

   

8. On the Set a New Password page, type your New Password, and then again to Confirm New Password, and then click Set a New Password.