If you encounter problems with your upgrade, complete the following troubleshooting steps prior to contacting Customer Care:
- Make sure Windows is up to date. See Windows Update: FAQ.
- Make sure all users are logged out of Inform. Check Utilities > System Users and Locks.
- Make sure your anti-virus software is not blocking the download of the upgrade files.
- If you have problems with a client workstation upgrade, then make sure the Windows user has permission to access the upgrade path on the server. Open the Company Master and review the Software Upgrade Path. Attempt to run directly to that same path in Windows.
If upgrade still does not complete as expected after following these steps, then contact Customer Care.