To cancel a recurring order, you must cancel the original recurring template
- Go to Sales > Order > Sales Order Inquiry.
- Type or select the Customer.
- From the Sales Order list, choose Recurring.
- Click Search.
Inform returns a list of all recurring orders.
- In the Order column, click the Order number link.
- When the Sales Order opens, click Edit,
- On the Sales Order, click the Void button.
- On the Cancel/Void confirmation popup, make sure your initials are in the User box, and then type the Reason for canceling this order.
- Click OK. Inform cancels the order.