How do I process a POS return when a customer's check did not clear?
When a customer pays for a point of sale order using a check, and then that check is returned, you will want to void the payment, but not modify the inventory because your customer still has it.
To do this, create a Point of Sale Order for the customer whose check was returned.
Since no merchandise is being returned, you must process the order with a miscellaneous charge that is linked to your Bad Debt account or another account specified by your accountant.
Enter the Miscellaneous Charge amount as a negative amount of the check.
Then enter the Tendered amount as the negative amount of the check, and click Check as the payment type.
Once you post this order as part of your normal POS posting, the amount of the check will be deducted from your system bank account.
