- Why is Inform discounting a product when I add it to the sales order, when I do not have a price formula set up for that customer?
- To track down this issue, you can view details on the price. On the sales order line item, click the arrow beside the price to open the Pricing pop-up. Click the Detail tab, and then review what Price Formula is applied.
You can then go to Sales > Pricing > Price Matrix screen and search for the customer to see how the pricing is being applied. See Create a price formula in the matrix