Transfer a credit balance between customers

Use this process to remove a credit from one customer account and apply it to another.

1. Go to Accounting > Accounts Receivable > Cash Receipts Posting.

   On the Cash Receipts Posting window that appears. The default bank account will populate. This transaction will not affect a bank account.

   

2. In the Customer box, type the customer from whom the credit is being transferred.

   

   1. From the Payment Type list, select Check, and then in the Check Number box, type a description, such as crdtrans.
   2. In the Amount box, type 0.
3. Click the Adjustments button at the bottom of the window.

   

   1. In the Adjustment box, type the amount that you want to transfer as a negative value.
   2. For the Adj G/L, select suspense G/L account that is not established as a bank.
4. Click Save.
5. On the Balance Remaining pop-up, choose On Account.
6. Repeat step 2, but choose the Customer to whom the credit is being transferred.
7. Repeat step 3, but enter the Adjustment as a positive amount equal to the negative you entered in step 3. Make sure you choose the same Adj G/L to allow the amounts to balance out.
8. Click Save.

   Note the Bank Batch amount will be zero for these postings.

9. Print and post to A/R. See Print and post invoices daily.

   Multi-branch users note that exchange accounts will be invoked if the customer’s accounts are based in different branches and the accounts receivable is separated by branch.