ePOD app cannot connect or sync February 14, 2020 16:11 Updated The ePOD app does not always connect to our WiFi and sync to Inform. What should I do? The ePOD app may fail to connect if you are out of user licenses. See Understand Inform license usage and Refresh user licenses to make sure you have enough licenses available for your ePod connections. If only one device fails to sync and has an order stuck, then check the Signed By name on the order. If it contains special characters such as &, the device might fail to sync. Remove that character and try again. Related articles Using Electronic Signature Capture (ePOD) with Inform ERP Refresh user licenses ePod username and password Delete ePOD signatures Understand Inform license usage
