Orders remain open until your customer has received or canceled all of the products on the order, and subsequently received an invoice for them.
- On the Shopping site, from the My Account menu, select Open Order Status, or click Open Order Status on the My Account page.
All open orders appear.
- To find a specific order, type its Order # into the box provided and then click Search.
- You may also filter the list based on a date range. Select the Start Date and End Date during which the order was placed, and then click Search.
- To view details about specific order, click the Order #.
You can review products, shipping, and pricing, add activities, and email the order.
- To email details about open orders as PDF attachments, on the Open Order Status page, select the check boxes beside each order #, and then click the Send Email button.
Complete the email form, and click Send Email.