You can notify users such as members of your sales team whenever an order is placed on your site. You can configure these options on the Main page of eCommerce.
- Go to File>Company>Inform eCommerce.
- Make sure the Main tab is selected.
- Under Notify Users, click Add User.
- Click in the Initials column and type or search for the user's initials, and then press the Tab key. The user's Name and Email address auto-populate based on the configuration in the User Master (File > Company > User Master).
- Click Save.
A new row appears.
All users you add will receive an email every time a customer places an order. This email will be a copy of the email sent to the customer.
In addition, internal users will receive internal notifications within Inform ERP.
On Inform, click the mail icon. The User Mailbox opens with new eCommerce messages as "eCommerce Sales Order Received."
To open the email. click the Subject line link; to open the Sales Order click the chain link icon.