You can notify users such as members of your sales team whenever an order is placed on your site. You can configure these options on the Main page of eCommerce.
- Go to File>Company>Inform eCommerce.
- Make sure the Main tab is selected.
- Under Notify Users, click Add User.
- Click in the Initials column and type or search for the user's initials, and then press the Tab key. The user's Name and Email address auto-populate based on the configuration in the User Master (File > Company > User Master).
- Click Save.
A new row appears.
All users you add will receive an email every time a customer places an order. This email will be a copy of the email sent to the customer.
In addition, internal users will receive internal notifications within Inform ERP.
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On Inform, click the mail icon. The User Mailbox opens with new eCommerce messages as "eCommerce Sales Order Received."
To open the email. click the Subject line link; to open the Sales Order click the chain link icon.
Note: You must also set up email in Inform. See Set up email notifications (eCommerce) and Set up SMTP for email notifications , as well as Configure initial site settings (eCommerce)