You can create reasons as to why products are being returned to the vendor for warranty processing. You can select these reasons when entering a Warranty Claim. Additionally you can assign these reasons in the Warranty tab of Vendor Master. Only the reason codes assigned to the vendor will be available during a warranty claim. If no warranty reasons are assigned to a vendor, all will be made available during a warranty claim.
See also: Configure warranties and Add vendor warranty requirements and reasons.
Add a warranty failure reason
- Go to File > Product > Warranty Failure Reason.
- Click New.
Set up reasons for warranty failures - In the Failure Reason Code box, type a brief description of the reason, and then press the Tab key.
- In the Description box, type up to 31 characters of a more user friendly description.
- Click Save.
To update a warranty failure reason
- Go to File > Product >Warranty Failure Reason.
- In the Failure Reason Code box, type or search
for the warranty failure reason that you want to edit. Press the Tab key. - Click Edit.
- Modify the Description as described above.
- Click Save.
To delete a warranty failure reason
- Edit an warranty failure reason as described above.
- Click Delete.
- On the Confirmation message that appears, click OK.
