Set up reasons for warranty failures

You can create reasons as to why products are being returned to the vendor for warranty processing. You can select these reasons when entering a Warranty Claim. Additionally you can assign these reasons in the Warranty tab of Vendor Master. Only the reason codes assigned to the vendor will be available during a warranty claim. If no warranty reasons are assigned to a vendor, all will be made available during a warranty claim.

See also: Configure warranties and Add vendor warranty requirements and reasons.

Add a warranty failure reason

1. Go to File > Product > Warranty Failure Reason.
2. Click New.

   Set up reasons for warranty failures

3. In the Failure Reason Code box, type a brief description of the reason, and then press the Tab key.
4. In the Description box, type up to 31 characters of a more user friendly description.
5. Click Save.

To update a warranty failure reason

1. Go to File > Product >Warranty Failure Reason.
2. In the Failure Reason Code box, type or search for the warranty failure reason that you want to edit. Press the Tab key.
3. Click Edit.

   

4. Modify the Description as described above.
5. Click Save.

To delete a warranty failure reason

1. Edit an warranty failure reason as described above.

   

2. Click Delete.
3. On the Confirmation message that appears, click OK.