When a user is editing a Sales Order, Purchase Order, Customer, Product, etc. the system locks the record so that only one user can edit the information at a time. This lock ensures that no users overwrite each others' work. However, this might also cause conflicts. For example,
- if a user forgets to save changes on a page, and then walks away;
- one user is trying to mass update a product list, but another user has a specific product open
To resolve these issues, and administrator must identify who has the record locked, notify that user and have them save or exit, or if the user is unavailable, then free the lock as follows:
- Go to Utilities > System Users and Locks.
- Under System Locks, click the row containing the record you need to access.
- Click Unlock Record.
- Click Exit.