Using Inform's tools, you can track lost sales and make sure your demand is updated accordingly, so you don't miss future sales.
Suppose you have a customer call in and request 12 of a certain item, but then when you try to pull the product up on the sales order, you find that you don't have any and therefore offer to order. If the customer tells you to forget it, then that is a lost sale.
Or maybe in that same scenario, you have only 10 of the 12, so the customer tells you to order just the 10.
In either situation, you can log the full order and then decline to back order product, thereby updating your demand with the lost sale.
The sales order entry employees log the lost sales, and then your purchasing agent can report on them and decide how to follow up, perhaps by ordering more inventory to account for the demand.
See the following example.
- Go to Sales > Sales Order > Sales Order.
- Type, search, or create the customer who wanted to place the order,
- In the Product Number box, type or select the product and order a quantity of 12.
In the example below, you can see that only 1 or the 12 are available.
- Since you don't have all the product required, suppose your customer does not want any them. That represents a lost sale due to insufficient stock. To log this situation, Leave the Quant Ordered at 12, but then change both the Quant to Ship and the Quant B/O to 0.
- To add an explanation, right-click the product, and choose Internal Comments. Your purchasing agent will have access to these comments to better understand the reason for the lost sale.
- Click Save.
- On the Final page that appears, click Edit, and then select the Point of Sale check box.
- Selecting the Point of Sale check box gives you options for completing the order with 0 paid. Click the Cash button, type 0 into the Tendered box, and then click Save.
- Inform ERP completes the order, and then updates the demand on the Product Master: Analysis, Demand page.
Tip: If the customer decides to take the partial order, you can always Ship the number you have on-hand, and then set the backordered quantity to 0. Inform will still see the sale as requesting the original order number, so the demand will be logged to reflect that lost sale.
The purchasing agent will analyze lost sales to determine if they are really lost sales or an anomaly, and then follow up with ordering stock inventory or manually updating demand.