When you receive a payment, vendor credit, or product for a warranty claim, you must log it so it is accounted for in the General Ledger.
Important! Do not process payments and credits received for warranty claims through Cash Receipts Posting or A/P Invoice Entry.
- Go to Inventory > Warranty > Claim Receiving.
- In the Claim box, type the claim number of search for the claim, and then press the Tab key.
- Click Edit.
- All warranty tags belonging to the claim appear in the Tags list. Here you can specify the type of compensation you received for the claim. For each tag, in the Received Type list, choose the type of compensation that you are receiving:
- Credit: Once you choose Credit, the Select A/P Invoice pop-up appears. In the Invoice box, type the invoice number, or leave it blank to let the system assign one. Choose the Terms, the Invoice Date, and the Due Date, and then click Save. If the amount received is different than the Amount of the product, type that into the Received column. If amount differs, it will be reflected in the Discrepancy field.
- Payment: Once you choose Payment, the Enter Bank pop-up prompts you for the Bank and the Check Number. Provide this information, and then click OK. If the amount received is different than the Amount of the product, type that into the Received column. If amount differs, it will be reflected in the Discrepancy field.
- Product: When you choose this option, you may be prompted for a serial number of the replacement product. Type the dollar value of the replacement item in the Received field. If this amount differs from the value of the product that you expected to receive, it will be reflected in the Discrepancy field.
- Deny: If the vendor denied the claim, choose Deny. No payment is logged.
- Credit: Once you choose Credit, the Select A/P Invoice pop-up appears. In the Invoice box, type the invoice number, or leave it blank to let the system assign one. Choose the Terms, the Invoice Date, and the Due Date, and then click Save. If the amount received is different than the Amount of the product, type that into the Received column. If amount differs, it will be reflected in the Discrepancy field.
- Click Save.
- For credits, Inform ERP creates the credit invoice and adds a hyperlink. All system generated credits begin with a "WC".
- For payments, Inform ERP posts the payment.
- For products, Inform ERP adds the product to your inventory.
- Once you have saved a warranty tag as received, it cannot be changed. The warranty claim will remain open until all tags on the claim have been received, at which time the status changes to Complete.
You can now use the Warranty Claim Report to track claims.
See also