Cancel a payment

In this scenario, you will learn how to delete a payment prior to posting. You may have to do this if you need to correct the payment.

1. Go to the Cash Receipts Posting page as described in How to post cash receipts.
2. Select a customer that already has a payment in the batch.

The Cash Receipts Batch Payments appears.



3. To view invoices to which the payment was applied, click the + icon preceding the payment.
4. To cancel the payment, click the red x icon at the end of the row.



5. On the confirmation message that appears, click OK.

Note: You cannot cancel a payment that has already been posted. Use A/R Check Void instead: see Void A/R checks.