DDI System offers frequent updates to expand our feature offering, enhance existing functionality, and address issues as they arise. When available, you can download and install the most recent version of your Inform software. Each upgrade contains all previous versions. Upgrade announcements are made on the DDI News Feed located above the Calendar upon log in.
Upgrade the Inform ERP server
Before you begin
*Review available change logs and release notes.
*Plan for the download to take approximately 10 to 30 minutes.
*During this time, make sure all other users are logged out of the system.
*After the upgrade downloads, make sure you log out of Inform as well.
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Log into Inform from the database server.
- Go to Utilities > Install Upgrade.
- Click Upgrade
After the download finishes, InstallShield Wizard launches.
- Log out of Inform ERP
- Follow the prompts, and click Next.
- Select the Client and Server option.
- Leave the Launch DDI Inform option marked, and then click Finish.
- Do not interrupt this process under any circumstances. At moments the box may look idle; it is not.
- Do not log into Inform until this process ends.
A black box launches to upgrade the database.
When the black box closes, the server upgrade is complete.
Upgrade the database
No additional steps required.
Upgrade the Inform ERP client workstation
After the server installation is completed, you can upgrade individual workstations.
- Log in to Inform.
The InstallShield Wizard launches.
- Follow the prompts, and click Next.
- Select the Client Only option.
When the InstallShield finishes its process, the upgrade is complete on the workstation.
Upgrade remote users
Remote users connect to a server and therefore do not require individual workstation upgrades.
Upgrade a terminal server
- Log onto the server remotely.
- Log into Inform.
- Follow the Client Workstation Installation steps above.
- Upon completion, all remote users can log in to Inform.