DDI System offers frequent updates to expand our feature offering, enhance existing functionality, and address issues as they arise. When available, you can download and install the most recent version of your Inform software. Each upgrade contains all previous versions. Upgrade announcements are made on the DDI News Feed located above the Calendar upon log in.
Upgrade the Inform ERP server
Before you begin
*Review available change logs and release notes.
*Plan for the download to take approximately 10 to 30 minutes.
*During this time, make sure all other users are logged out of the system.
*Make sure you run the install while logged in as an account with Windows Administrative rights.
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Log into Inform from the database server.
- Go to Utilities > Install Upgrade.
- Click Upgrade
After the download finishes, InstallShield Wizard launches.
- Follow the prompts, and click Next.
- Select the Client and Server option.
- Leave the Launch DDI Inform option marked, and then click Finish.
The database upgrade launches.
- Do not interrupt this process under any circumstances. At moments the box may look idle; it is not.
- Do not log into Inform until this process ends.
When the white box closes, the server upgrade is complete.
Upgrade the Inform ERP client workstation
After the server installation is completed, you can upgrade individual workstations.
- Log in to Inform.
Message that Inform is on a different version will appear. Click OK.
The InstallShield Wizard launches.
- Follow the prompts, and click Next.
- Select the Client Only option.
When the InstallShield finishes its process, the upgrade is complete on the workstation.
Version 24 or Later
There are a few new screens you will see in the wizard for versions 24 and later. The upgrades has been enhanced to make the upgrade process faster.
Upgrade the Inform ERP server
Before you begin
*Review available change logs and release notes.
*Plan for the download to take approximately 10 to 30 minutes.
*During this time, make sure all other users are logged out of the system.
*Make sure you run the install while logged in as an account with Windows Administrative rights.
Similar processes as previous versions but enhanced for faster upgrade times.
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Log into Inform from the database server.
- Go to Utilities > Install Upgrade.
- Click Upgrade
The Install Wizard should launch automatically. Click on Next and accept the terms.
There are a few new screens you will see in the wizard.
CUSTOM SETUP
- Wizard has different options:
- Inform Client
- Inform Server Components
- Inform Database Upgrade
Note: The program defaults the correct selections to be installed. Inform Server Components and Inform Database will not be available to be installed on client workstation. You should not need to make any selections or changes
USER CREDENTIALS
Expect to be prompted for credentials (Domain/UN/PW). Enter the Windows user listed in the Inform Connection Configuration Credentials. The permissions to "log on as a service" will be applied to this user during the upgrade.
THE UPGRADE
You will notice the front end upgrade is much quicker; and the billboards have been removed, updated and relocated to the database upgrade. Once completed, this will close and the installer will quickly complete its process.
- If upgrading to version 24 for the first time, the Connection Monitor icon will be added to the server desktop.
- This is only used currently by Inform Mobile users.
- Click here for more information on Inform Mobile.
- This is only used currently by Inform Mobile users.
Upgrade the Inform ERP client workstation
After the server installation is completed, you can upgrade individual workstations.
- Log in to Inform.
Message that Inform is on a different version will appear. Click OK.
The InstallShield Wizard launches.
- Follow the prompts, and click Next.
- System will detect that you are upgrading a workstation and you will not need to select or change any options in Custom Setup. Click Next.
You will notice the front end upgrade is much quicker; and the billboards have been removed, updated and relocated to the database upgrade. Once completed, this will close and the installer will quickly complete its process.
When the InstallShield finishes its process, the upgrade is complete on the workstation.
Remote users connect to a server and therefore do not require individual workstation upgrades.
- Log onto the server remotely.
- Log into Inform.
- Follow the Client Workstation Installation steps above.
- Upon completion, all remote users can log in to Inform.
If you are using one of our eCommerce integrations other than eCommerce Pro or InformMobile, please contact Customer Care so that a member of our Support team can upgrade your website after you have completed the upgrade on the server and client workstations.
If you encounter problems with your upgrade, complete the following troubleshooting steps prior to contacting Customer Care:
- Make sure Windows is up to date. See Windows Update: FAQ.
- Make sure all users are logged out of Inform. Check Utilities > System Users and Locks.
- Make sure your anti-virus software is not blocking the download of the upgrade files.
- If you have problems with a client workstation upgrade, then make sure the Windows user has permission to access the upgrade path on the server. Open the Company Master and review the Software Upgrade Path. Attempt to run directly to that same path in Windows.
If upgrade still does not complete as expected after following these steps, then contact Customer Care.
See also