- Go to Sales > Invoicing > Invoicing Inquiry.
- In the Invoice box, type the invoice number, and then press the Tab key.
- On the Invoice details, click Credit.
Inform ERP creates a new return sales order.
- More info Optionally, the order can be modified. This allows replacement items to be sold instead. The same product can be added again and sold at a new price.
- Click Save.
- You can now create the invoice and force the credit into the billing process. On the Sales Order, make sure the Final tab on the navigation bar is selected, and then click Create Invoice.