You can issue a credit or a return order. To complete this procedure, you must know the invoice number.
- Go to Sales > Invoicing > Invoicing Inquiry.
- In the Invoice box, type the invoice number, and then press the Tab key.
- On the Invoice details, click Credit.
Inform ERP creates a new return sales order.
- Click Save.
- You can now create the invoice and force the credit into the billing process. On the Sales Order, make sure the Final tab on the navigation bar is selected, and then click Create Invoice.