Inform ERP can ensure customers are charged the appropriate Restocking Fee on their return orders. Once setup your return options will include the ‘Apply Restocking Charge’ (pictured below). The amount can be adjusted or removed prior to completing the order.
First, create a Miscellaneous Charge for the restocking fee (File > Company > Miscellaneous Charge). Next, open the Company Master and search for the word Restock.
Set the following:
Restock Policy - Misc, Charge Code - The Misc Charge code you just created
Restock Policy - Percentage% - The percentage fee (example, 15% would be 1500)
Restock Policy - Taxable - If you charge tax on this fee (applies to taxable customers only)
Set default Apply Restocking Fee - Defaults the apply charge box on/off
Note that the default fee can be overridden on a per custom basis from the Restocking Policy options located on the General tab of the Customer Master.