- Our signature pad is no longer working, what steps can we take to try and correct this?
- Three are several things you can do to correct a signature pad that is not working. Below are steps to troubleshoot the most common problems that you can attempt to correct before submitting a case to DDI Support.
- Update User Configuration
- Open a new session of Inform on the computer that is connected to the signature pad.
- Click on the connection configuration button.
- If you have more than one company set up in Inform, select the company and click Edit, otherwise just click Edit.
- Make sure the Signature Capture checkbox is checked off and Exit.
- Reset your device
- If this does not correct the issue, unplug your signature pad and wait 30 seconds before plugging it back in.
- You may be prompted to use a Setup Wizard if so, follow the steps to complete the Sig Pad setup.
- Make sure you choose the correct port, this is referring to the USB port you plug it into. This should normally be set to port 4.
- Update User Configuration
If you still experience issues please submit a case to DDI Support.